In an interview with Australia's Sun-Herald, Spencer maintains the now contrite Crowe is "very aware of where he went wrong" when he confronted the concierge of New York's Mercer Hotel after he was unable to get a call through to her in Australia.
"But I do understand when you're apart the loneliness kicks in and obviously the phone becomes of paramount importance," she tells the paper. "This is where it's difficult, because I'm not condoning his behavior. I don't want to make excuses for him, because I'm certainly not."
Spencer then offers something of an excuse: "All I will say is, if you're a couple that has to spend long periods of time apart then the phone is the only means of communication, it becomes important." She then quickly adds, "That's not to say I'm excusing the subsequent behavior."
In his mea culpa interview with David Letterman, the rage-prone "Cinderella Man" star said the trouble began because he wanted to let Danielle know he was on his best behavior.
"I'm trying to fill my basic obligations to my wife, who needs to know that I'm at home, I'm in bed, I haven't had too much to drink and that, primely important, I'm alone," he explained. "These are questions that every wife has the right to have answered every night, and that's my duty. I'm just getting used to being a husband and a father away from home, and that's a level of abject loneliness I'm not used to at all."
A repentant Russell told Australia's Daily Telegraph he "will spend the rest of my life if it takes it, trying to make it up with my wife."
Crowe has admitted responsibility in the incident and publicly apologized to the hotel worker, who is sporting a cut on his cheek allegedly caused by the flying phone. The "Gladiator" thespian could face seven years behind bars over the incident.
Meanwhile, a bartender who waited on the actor the night of his arrest tells the Sun-Herald he was in a good mood when he arrived at the bar with fellow Aussie Heath Ledger.
"He wasn't drunk or anything while he was here," the barman tells the paper. "He had a quiet beer, had dinner and played some songs." It remains unclear whether the tunes, most of which were from Crowe's Grunts oeuvre, made the crowd "cry, think, and call their parents," a claim he has previously made about the healing power of his music.