Forever 21 customers said they received diet bars along with orders of plus-sized clothing. The customers called Forever 21’s diet bar shipments offensive and “fatphobic.” The plus sized recipients received the Atkins low-carb snacks for weight loss.
Forever 21 responded: “From time to time, Forever 21 surprises our customers with free test products from third parties in their e-commerce orders,” the company said. “The freebie items in question were included in all online orders, across all sizes and categories, for a limited time and have since been removed. This was an oversight on our part and we sincerely apologize for any offense this may have caused to our customers, as this was not our intention in any way.”