SNL cast member Leslie Jones recently expressed frustration with Jessica Alba's baby and beauty brand The Honest Company. She says she paid extra for overnight shipping, but the order did not arrive for a week.
The company's website says that the custom-made diaper cakes ($124.95) "ship within 1-3 days of order," but during checkout customers can select overnight shipping (+$28.88) to have their order arrive the following day.
Ok @Honest you just lost a good customer. @jessicaalba please address your company that is not doing good business. I have use your company for more than three years now and these last three orders have been a nightmare!! I have spend too much money here for that to happen!!— Leslie Jones 🦋 (@Lesdoggg) July 17, 2018
We're so sorry your order was delayed. Our diaper cakes are handmade and can take 1-3 days to process. We value your feedback and we're always looking for ways to improve. We appreciate your love for Honest - thank you for giving us the chance to make this right.— HONEST (@Honest) July 18, 2018
next day air should not be a fucking option. it should be made clear that the order is sent after processing which you don’t do. It’s not overnight if it gets there in a week. you charging me damn near 50 dollars for. The last three orders were late. It wasn’t like that before— Leslie Jones 🦋 (@Lesdoggg) July 18, 2018
Jessica also responded via a personal tweet:
Omg! I’m so so sorry you haven’t had a great experience. We are all over this issue and will make it right. I am so appreciative and grateful to you for being a loyal Honest fan over the years, especially as we go through these growing pains. I’m a huge fan of yours🙏🏽. JA— Jessica Alba (@jessicaalba) July 17, 2018
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Worst experience with a company? (fuck you, AAA)