I’ll be your favorite worst mistake. (stewie_e) wrote in ohnotheydidnt,
I’ll be your favorite worst mistake.

Starbucks changes policy that will allow non-paying customers to use restrooms and sit in cafes

• Over the weekend, Starbucks announced a new all-are-welcome policy that allows anyone to occupy the coffee shop or use the store’s facilities, even if they don’t buy anything.

• The “Third Place Policy” maintains that employees should consider anyone who enters Starbucks space, including restrooms, cafes and patios, a customer “regardless of whether they make a purchase,” the company said in a statement.

• Customers using the space must still follow a set of general rules & guidelines, which requires them to use spaces as intended, be considerate of others, communicate with respect, and act responsibly, or they will be asked to leave. This means no sleeping or improperly using the restroom, being unreasonably loud, watching inappropriate material on a personal device, smoking, and using drugs or alcohol.

• This policy comes after the company faced intense scrutiny and backlash when two black men were arrested at a Starbucks in Philadelphia.

• The incident, which CEO Kevin Johnson has called “reprehensible,” took place last month in April and quickly made headlines after video of the arrest circulated online.

• One of the two men tried using the restroom when a Starbucks employee told him that the restroom was for paying customers only. When the two then sat and waited for a friend in the store without ordering anything, the manager called the police on them. No formal charges were filed.

• Restaurant consultant Aaron Allen says, “It is the type of thing that has the potential to disrupt the existing business.”

Sources: 1 | 2 | 3 | 4
Tags: apology / damage control, food / food industry, race / racism
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