AMPAS opened electronic voting on Dec. 17, and the system was immediately buggy, with voters unable to login with their passwords. The issue was so widespread that AMPAS sent out an apology note. Via Deadline.com:
Thank you for contacting us regarding electronic voting. I am sorry to hear that you encountered problems when logging in to vote. While there were a few minor issues that caused problems for a small group of members, those are now cleared up so you are free to log in and vote.
I apologize that it occurred to you but rest assured that it wasn’t system wide and everything has been cleared up. We hope that you are still looking forward to voting electronically this year and encourage you to do so at your convenience.
According to Scott Feinberg of The Hollywood Reporter, Academy members are still having difficulty with the voting system, perhaps owing to the fact that the older members of the body aren't used to operating websites. (As Feinberg notes, the median age of Oscar voters is 62.) Per the AMPAS, a large number of the issues stem from users "forgetting or misusing passwords."
One member says, "There will probably be a large percentage of people who will just say, 'Screw it,' and not even vote this year."
Says another: "I have heard from several that it’s been a disaster and they wanted to give up. Confused and frustrated people will just not vote.”